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Answers before you need support

Understand account access, Free preview limits, Premium usage, billing, and responsible AI use.

Account access

Use Google or verified email/password sign-in. Password reset links are time-limited.

Training progress

Free accounts receive introductory learning. Premium unlocks the complete curriculum and certificate path.

Exam practice

Free accounts receive one readiness diagnostic. Premium includes repeatable Level 1–3 simulations.

Premium preview

Free users may view protected Premium workspaces, but actions, uploads, saving, and AI calls remain disabled.

Billing

Subscription access is granted only after the payment provider confirms the transaction.

AI and uploaded files

AI activity uses credits only after Premium access is active. Never upload confidential employer information.

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